// support center

HOW CAN WE HELP?

Submit a ticket, browse common issues, or reach us directly. We typically respond within 24 hours on business days.

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Documentation

Installation guide, feature walkthroughs, and troubleshooting steps.

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FAQ

License questions, cancellation policy, multi-machine activation, and more.

Community Discord

Get help from fellow traders and the Order Flow Snipers community.

Submit a Ticket

We'll get back to you within 24 hours.

✅

Ticket Submitted!

We've received your message and will reply to within 24 hours.

Contact Us Directly

📧[email protected]

💬Discord — Order Flow Snipers

📺YouTube Channel

Response Times

📬 Email tickets — within 24 hours
💬 Discord — usually same day
🕐 Hours — Mon–Fri, EST

Before You Submit

Check the troubleshooting guide — many common issues have instant fixes. Also check FAQ for billing and license questions.

Manage Your License

For machine resets, subscription changes, or portal access — log in at sniperflow.ai/portal.

⚡ COMMON ISSUES

INSTALLATION

Plugin Not Showing in Quantower

Verify PnLCalendar.dll is in the correct plug-ins folder and restart Quantower completely.

LICENSE

Activation Failed

Check your internet connection and ensure the license key has no extra spaces. Hit the 2-machine limit? Email us for a reset.

P&L

P&L Not Updating

Confirm your Quantower broker connection is authenticated and press REFRESH. Check that the correct account is linked.

ACCOUNTS

Account Not Appearing

Click ALL CONNECTIONS in the Portfolio tab and re-link your Quantower broker account.

PTR-SNIPER

SNIPER Not Firing Entries

Check that Market Radar score exceeds your minimum threshold and the session gate allows trading in your current time window.

BILLING